PSPF Banking Hall Survey — Mid-Term Review

FIELD WORKER SET-UP

Who is capturing responses on this device? *

Set once. It is attached to every response you record on this device.

⚠ Internet connection required. You must have a stable connection before you begin and until you see the green “Saved” confirmation for each respondent. If you lose signal, the response may not be recorded. The button below stays disabled until a connection is confirmed.

ABOUT THIS SURVEY

ATTENTION: This questionnaire is to be completed by PSPF Contributing Member, Retiree, Pensioner, Beneficiary and Administrator and/or Guardian Only.

Public Service Pensions Fund is conducting a Mid-Term Review of its 2024-2028 Strategic Plan. A component of this review is to conduct random stakeholder engagements in the week of 6th July 2026 in the PSPF Banking Hall. We appreciate your taking the time to complete this questionnaire.

The information you provide will be treated with strict confidentiality and used only for the purpose of evaluating PSPF’s service Delivery.

Sincerely, Customer Service

SECTION A

Province of Service

Gender (Tick)

Age (Tick)

A1 — Please tick the relationship with PSPF that applies to you:

A2 — Please tick which government section the Member/Pensioner/you were employed:

SECTION B

B1 — How long have you been receiving a monthly pension?

B2 — How long did it take for you to start receiving a monthly pension?

B3 — Your communication with PSPF. Kindly rank in order of fastest channel for a response that you have used in the past:

Rank 1 to 7 — 1 being fastest to respond and 7 being the slowest. Tap “Never” for any channel not used.

B4 — What services did you mainly seek at PSPF Offices? Kindly tick all that apply.

B5 — How easy does PSPF make it to solve your pension related problem? Please tick one.

B6 — Before today, were you aware that PSPF offers the following digital services?

B7 — Which of the following PSPF digital services have you used? (Tick all that apply)

B8 — How easy was it to use these digital services?

Answered 0 / 13 — tap to review missed

✓

Response saved

Record number

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